After the import is complete, the location for users is assigned as San Jose. For example, instead of mapping the Location field in Track-It! to a field on Active Directory, you can simply enter in the Select a directory field. If you do not want to map a Track-It! field with an Active Directory field, you can also enter a value manually between the square brackets (). You can map additional fields or modify the existing mappings. However, if the sAMAccountName field is mapped to any other field, the value is imported with the apostrophe.Īpart from sAMAccountName field, Track-It! provides five out-of-the-box mappings. Also, if the value of sAMAccountName contains an apostrophe and is mapped to Login ID or Technician ID fields for technicians, the imported value does not contain an apostrophe ('). If the value of sAMAccountName is more than 30 characters, the import fails.The following table provides information about the out-of-the-box field mappings: You can map the Track-It! fields to Active Directory fields, which specifies a source field in Active Directory and associates it to a destination field in Track-It!.įor example, you can map the First Name field in Track-It! with the givenName field in Active Directory. Mapping Track-It! fields to Active Directory fields (Optional) To delete a connection to an Active Directory, select the Active Directory and click Delete.(Optional) To edit a connection to an Active Directory, select the Active Directory and click Edit.To configure connection to additional Active Directories, repeat step 3 and 4.(Optional) To test the connection to the Active Directory server, click Test Connection.(2020 Release 02) (Optional) To enable a secure LDAP connection, click the Use Secure LDAP check box.In the Confirm Password field, enter the password again.In the Password field, enter the password for the Active Directory server.In the User Name field, enter the user name to access Active Directory server.In the Domain Name field, enter your domain name.In the Add Directory Service dialog box, perform the following actions.To add a connection to a new Active Directory, click New.Select Application Settings > Directory Importer > Directory Service.On the header bar, expand the hamburger menu and select Configuration.To add and configure a connection to Active Directory Configuring a connection to Active Directory by using the IP address is currently not supported. You can configure a connection to the Active Directory by using the domain name only. For example, if your authentication policy says that you must change your Active Directory password every 90 days, you must update the password in Track-It! Directory Service settings after 90 days. If you want to connect to a different Active Directory server, you must override the existing settings.īased on the authentication policy of the Active Directory server, you must update the password in the Directory Service settings. Establishing a connection to the Active Directory is a one-time activity. After configuring the connection, you can test if the connection is set up successfully. To import users in Track-It! from Microsoft Active Directory, you must establish a secure connection to the Active Directory server. Configuring a connection to Active Directory For more information, see Creating and managing groups. If you want to assign a group to the imported technicians, you must create and configure the group in Track-It!. The following figure shows the process to import users from Active Directory:Įnsure that the required user data is present on the Active Directory server. You must have the system administrator permission to perform the tasks mentioned in this topic. Enable a schedule to import users on a recurring basis.Map Active Directory source fields to Track-It! fields.Designate the users as technicians or requestors.The Track-It! Directory Importer enables you to perform the following tasks: & amp lt p& amp gt & amp lt br/& amp gt & amp lt /p& amp gt The following video (10:18) provides an overview of the Active Directory setup and the Track-It! Directory Importer:
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