![]() Those are handled separately from smartphones and are sold unlocked. Don’t worry about iPads and wearable devices with LTE connections. If the unlock has gone through, remove your AT&T SIM card and insert the SIM for your new carrier to begin the setup process. When ready, provide AT&T with your EMEI number on the unlock page (dial *#06# to find it).ĭouble-check whether the unlock has been completed by consulting AT&T’s online Unlock Status Page, or wait for the confirmation email.Military members can unlock iPhones, including those on installment plans, but make sure to register your active-duty status when filling out AT&T’s forms. ![]() If you upgraded early, you must wait for the 14-day “buyer’s remorse” period (30 days for business customers) before unlocking your old phone. ![]() It also cannot be active on a different AT&T customer’s account. Your phone must have been active for at least 60 days, with no past due or unpaid balance.Make sure your phone has not been reported lost or stolen, that it hasn’t been involved in fraud, and that the account is in good standing.If you’ve paid off your balance early, wait at least 24 hours after payment.If you are on a current contract or an installment program, pay off the balance, including any termination fees.To disengage your iPhone from the AT&T network, you must first do the following. This process could take a few days, and you will receive a confirmation once it’s completed. If you have AT&T, you can use the convenient device unlock portal to avoid customer service phone contact. This should be enough to get your iPhone properly unlocked, but if you keep having difficulties, you may have to restore your iPhone to factory settings and reboot from a backup.Contact your carrier immediately to find out what is going on. If you don’t see that message, then your carrier probably hasn’t unlocked your phone yet. This section should say No SIM Restrictions. Look for the section called Carrier Lock. Go to Settings, General, and select About. Since iOS 14, you should check your phone’s status.Please insert the SIM card that came with your iPhone or visit a supported carrier store.” If you see that message, do this: Only compatible SIM cards from a supported carrier may be used to activate iPhone. ![]() You might see this message on your computer or on your iPhone: “The SIM card inserted in this iPhone does not appear to be supported.
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